Refund Policy
Last updated: December 13, 2025
Drawbom prioritizes customer satisfaction. Below is our refund policy for credit purchases.
Important Notice
- • Member topped-up credits have no expiration for usage, but refund period is limited to 1 year from payment.
- • Guest (non-member) credit validity and refund period is limited to 30 days from payment.
- • Guest 1-hour trial package is valid for 1 hour only and cannot be refunded after expiration.
- • Refunds are only processed through the original payment method.
- • Credits cannot be transferred between members.
Refundable Cases
1. Unused Credit Refund
- • Unused credits can be cancelled and refunded after purchase.
- • Unused credits are refunded based on the original payment amount.
- • Member credit refund requests must be made within 1 year of payment.
- • Guest (non-member) credit refund requests must be made within 30 days of payment.
2. Refund for Company-caused Issues
- • Payment errors caused by the Company
- • Service interruptions caused by the Company
- • Refunds can be requested for the above cases.
3. Subscription (Billing) Refund
- • Full refund is available if service is not used within 7 days of subscription payment.
- • After using the service during subscription period, refund will be calculated on a prorated basis for remaining period.
- • If cancelled before the next billing date, the next payment will not be processed.
- • Service remains available until the end of the current subscription period after cancellation.
Non-refundable Cases
크레딧 환불 불가
- • Used credits cannot be cancelled or refunded.
- • Member credits older than 1 year cannot be refunded.
- • Guest (non-member) credits older than 30 days cannot be refunded.
- • Service restrictions due to terms violations
- • Free credits from promotions or events
Non-refundable Subscription Cases
- • If all credits provided during subscription period have been used
- • If more than 7 days have passed after subscription payment and service has been used (only prorated refund available)
- • Service restrictions due to terms violations
Refund Process
1
1. Refund Request
Email [email protected] with order number, payment date, and refund reason.
2
2. Refund Review
Refund eligibility will be reviewed within 1-3 business days. Refund amount is determined after checking unused credits.
3
3. Refund Processing
Refunds are completed within 3-7 business days after approval. Processing time may vary by card company.
Refund Calculation
| Category | Refund Amount |
|---|---|
| Full unused credits | Full refund of payment |
| Partially used credits | Refund for unused credits |
| Fully used credits | No refund |
* Refund amount = (Unused credits / Total purchased credits) × Payment amount
Customer Support
For refund inquiries, please contact:
Email: [email protected]
Phone: 010-8305-2906
Hours: Weekdays 10:00 - 18:00 (Closed weekends/holidays)